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The Operations Manager's Handbook: Build the Operations Function from Zero - Process, Metrics, and Systems That Scale
Paperback
Publisher: Independently Published
Published: Jun 7 2026
Pages: 210
Weight: 0.63
Height: 0.48 Width: 6.00 Depth: 9.00
Language: English
If you're the operations manager everyone Slacks when something breaks - no playbook, no owner, no system, just you - read this before Monday.
You know the week:
- A vendor misses a deadline and you hear about it first from an angry customer.
- Two teams ran the same task twice because nobody owned the handoff.
- Your CEO asks how are we doing on fulfillment? and you guess.
- You stay late fixing what a checklist should have caught at 9am.
Stop absorbing the chaos with your calendar. Build the system instead.
Then this book is the system. Here's what you'll build:
- The Ops Mandate Charter that ends the turf wars before they start.
- The End-to-End Process Map that kills duplicated work in one pass.
- The Decision-Driven Metric Filter that turns how are we doing? into a number.
- The Bottleneck Audit that finds where the work actually stalls.
- The Operating Cadence that ends the firefighting week.
- The Target Ops-System Blueprint that replaces ten spreadsheets with one source of truth.
- The First-90-Days Build Plan that stands up the whole function from zero.
51 ready-to-use templates inside - no email walls, no downloads, every template is printed on the page.
This is the exact system Mike Pritula has used to build and run operations for 20 years - assembling functions from scratch, working alongside COOs through brutal growth, and running an academy that serves 150,000+ students across 185 countries with a small team.
A university operations textbook lists around $250. An operations consultant bills $150 to $400 an hour. A workshop costs thousands. This book hands you the same system for less than dinner.
Stop being the system. Build one.
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