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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph

Hardcover

Business GeneralManagement

Publisher Price: $30.00

ISBN10: 0071548335
ISBN13: 9780071548335
Publisher: Mcgraw Hill Book Co
Published: Jul 4 2008
Pages: 304
Weight: 1.08
Height: 1.06 Width: 5.63 Depth: 8.75
Language: English

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

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Management