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Transforming Relationship Marketing: Strategies and Business Models in the Digital Age
Hardcover
Series: Routledge Advances in Management and Business Studies
ISBN13: 9780367548179
Publisher: Routledge
Published: Oct 30 2020
Pages: 162
Weight: 0.95
Height: 0.60 Width: 6.10 Depth: 9.30
Language: English
Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relationship marketing and the continuum, the drivers and scope of relationship marketing, and how organisations should restructure for successful relationship marketing in the digital context.
The book also addresses the opportunities and challenges associated with the implementation of relationship marketing in various types of organisation and suggests different effective relationship-building strategies and techniques for successful customer relationship management.
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