Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Public Shared Service Centers: A Theoretical and Empirical Analysis of Us Public Sector Organizations

Public Shared Service Centers: A Theoretical and Empirical Analysis of Us Public Sector Organizations

Schwarz, Gerd

Paperback

Series: Management, Organisation Und Ökonomische Analyse, Book 16

Business GeneralManagement

ISBN10: 3834944793
ISBN13: 9783834944795
Publisher: Springer Gabler
Published: Jul 1 2014
Pages: 330
Weight: 1.01
Height: 0.79 Width: 5.83 Depth: 8.27
Language: English

A Shared Service Center (SSC) is a semi-autonomous organizational unit that carries out back-office functions - such as IT, finance, or HR - for multiple internal clients. Many public sector organizations adopt SSCs due to budgetary pressures. This book is based on the most comprehensive study about public shared services to date. Gerd Schwarz applies transaction cost theory to understand the theoretical and empirical foundations of public shared services and analyzes SSCs compared to the main alternatives for performing back-office activities, i.e., carrying them out within individual agencies or outsourcing to a private service provider. He details planned and realized cost and quality effects of SSCs, distinguishing between nascent and mature SSCs. The author also provides recommendations regarding the SSC organizational architecture, e.g., the location strategy, governance structure, pricing of services, and whether services should be optional or mandatory for the customers.

Also in

Management

View All