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The Psychology of Customer Care: A Revolutionary Approach

The Psychology of Customer Care: A Revolutionary Approach

Hardcover

Series: Revolutionary Approach

ManagementMarketingGeneral Psychology

ISBN10: 0333557697
ISBN13: 9780333557693
Publisher: Springer Nature
Published: Jan 20 1992
Pages: 274
Weight: 1.14
Height: 0.81 Width: 5.50 Depth: 8.50
Language: English
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

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Management