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The Person Behind the Ticket: A People-First Guide to Leading IT Support Teams
Paperback
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Publisher: Independently Published
Pages: 98
Weight: 0.31
Height: 0.20 Width: 6.00 Depth: 9.00
Language: English
- Set standards without abandoning compassion
- Address poor performance before it damages the team
- Communicate effectively during outages and escalations
- Make the team's accomplishments visible to leadership
- Develop employees who can lead and operate independently
- Create a productive culture built on transparency, consistency, and respect The book also includes The New IT Manager's First 30 Days-a practical checklist for learning your team, evaluating operations, establishing expectations, improving communication, and building an achievable plan. Behind every ticket is a person. Behind every successful support team is a leader who understands that.
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