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Passenger Satisfaction Towards Irctc

Passenger Satisfaction Towards Irctc

Paperback

Marketing

ISBN10: 6209798152
ISBN13: 9786209798153
Publisher: LAP Lambert Academic Publishing
Published: Mar 12 2026
Pages: 60
Weight: 0.21
Height: 0.14 Width: 6.00 Depth: 9.00
Language: English
The study titled Passenger Satisfaction towards IRCTC Online Reservation Facility with Special Reference to Coimbatore City examines how passengers feel about using the Indian Railway Catering and Tourism Corporation (IRCTC) online ticket booking system. The main objective of the study is to analyze the level of satisfaction among railway passengers regarding the convenience, efficiency, and reliability of the online reservation facility.The research focuses on passengers in Coimbatore who use the IRCTC website or mobile application to book train tickets. The study evaluates factors such as ease of booking, payment options, time saving, ticket availability, website performance, and overall service quality. It also identifies the problems faced by users while booking tickets online.

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Sanjay Salunkhe, Priyanka

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