• Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Management of Intellectual Stress in Modern Service Firms

Management of Intellectual Stress in Modern Service Firms

Paperback

Management

ISBN10: 6208459281
ISBN13: 9786208459284
Publisher: LAP Lambert Academic Publishing
Published: Sep 15 2025
Pages: 168
Weight: 0.51
Height: 0.39 Width: 6.00 Depth: 9.00
Language: English
This thesis introduces the concept of intellectual stress (istress), a form of techno-stress specifically affecting service firms rather than individuals. It proposes that just as humans experience stress, firms, with their intellectual capital (IC), can also suffer from stressors related to technology and work. The thesis outlines a psychometric model, CMISS, developed through systematic literature reviews and surveys, to measure and manage this istress. This model identifies key istressors (techno-complexity, techno-insecurity, and role overload) and inhibitors (literacy facilitation, Technology Involvement facilitation, and technical support provision), along with mediators - job satisfaction and knowledge management - to understand how they influence a firm's intellectual capital and overall performance. The study concludes that knowledge management is a crucial mediator for managing intellectual stress in service firms.

Also from

Emuobonuvie, Andy Erhinyoja

Also in

Management