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Hospitality Leadership Excellence: Book 2: Building & Leading High-Performance Teams
Paperback
Series: Hospitality Leadership Excellence
Publisher: Independently Published
Published: Jul 1 2026
Pages: 36
Weight: 0.31
Height: 0.09 Width: 8.50 Depth: 11.00
Language: English
Book 2: Building & Leading High-Performance Teams
Great hospitality doesn't happen by accident-it is built by exceptional teams.
In Book 2 of the Hospitality Leadership Excellence series, internationally experienced hospitality leader Shawn JC Putter provides a practical blueprint for creating, developing, and sustaining high-performing teams in today's fast-changing hospitality industry.
Inside this practical leadership guide you will discover how to:
- Recruit and attract exceptional hospitality talent using modern employer branding techniques
- Build a structured 90-day onboarding programme that increases employee retention
- Lead teams through conflict using proven team development models
- Create psychologically safe workplaces built on trust, communication, and accountability
- Develop diverse, inclusive cultures where employees thrive
- Improve employee engagement and reduce costly staff turnover
- Coach, motivate, and retain top-performing hospitality professionals
- Measure team performance using practical leadership metrics and real-world applications
Whether you are an aspiring supervisor, department manager, hotel executive, restaurant owner, hospitality educator, or leadership student, Building & Leading High-Performance Teams will help you create stronger teams, deliver exceptional guest experiences, and build a culture of excellence that lasts.
Because outstanding guest experiences always begin with outstanding teams.
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