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Don't Be A Douchebag
Paperback
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Publisher: CM Browne
Pages: 112
Weight: 0.31
Height: 0.27 Width: 5.50 Depth: 8.50
Language: English
Congratulations on your promotion!
Now, if you'll just sign here so we can begin the soul extraction process, that'd be fantastic!
So, here you are. Promoted, trained, and introduced to your new team, ready to take on the world. Leading people through customer service is easy, right? Of course, it is. You just have to ensure that your overworked and underpaid employees don't walk into traffic after the shift from hell, keep your highly unrealistic in-the-real-world customers from throwing adult-sized tantrums in the middle of the lobby, and smile through quarterly corporate meetings where they insist that you're a valued employee by discussing your failures in front of your peers and serving you cold pizza.
Don't Be A Douchebag isn't your standard corporate level leadership bull cocky. There will be no synergy, no quarterly mandatory 'morale' meetings, and I won't ask you to 'find your why' or build an action plan.
Inside this highly uncertified and incomplete guide, you'll learn:
- Rule #1- Don't be a douchebag
- How to hire and retain good, trusting, and unsuspecting people
- How to build trust within your team
- How to help shield your team from the horrors that lie in wait on the other side of the counter
How to keep your team happy when corporate insists that happiness isn't in the budget this year
And maybe a few other useful things along the way.
Here, you will find your survival guide for learning how to survive the trenches of customer service leadership. Whether you're a new shift lead, a frontline supervisor, or a senior manager who's trying to understand exactly when you lost your soul, this book will show you the harsh reality of leadership, give advice that corporate might tag as 'terrible', allow a brief glimpse into what a career in customer service management can do to a person, and maybe give you a few chuckles along the way.
Hopefully, my over thirty years of mistakes, failures, and learning how to swim instead of drown in this world of underpaid, overworked, and under-appreciated humans can help make you, and your team's lives, a little bit easier. Or, at the very least, get you through another week without burning it all down.
Grab your copy now - before your team opens their eyes to the fresh hell they managed to wander into.
Approx. 3-4hr read
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