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Achieving Iso/Iec 20000: Keeping the Service Going

Achieving Iso/Iec 20000: Keeping the Service Going

Paperback

Series: Achieving ISO/Iec 20000

ManagementTechnology & Engineering

Currently unavailable to order

ISBN10: 0580446409
ISBN13: 9780580446405
Publisher: Institution Of Engineering & T
Published: Dec 31 2006
Pages: 126
Weight: 0.50
Height: 0.20 Width: 6.10 Depth: 9.10
Language: English
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

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