Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

Phelps, Stan

Paperback

Management

ISBN10: 0984983821
ISBN13: 9780984983827
Publisher: 9 Inch Marketing
Published: Apr 26 2014
Pages: 196
Weight: 0.59
Height: 0.42 Width: 5.98 Depth: 9.02
Language: English
What's Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your Vital Few. The book focuses on 9 different ways to do the little extras to promote customer advocacy and drive employee engagement with these key stakeholders.The Golden Goldfish is the third book in the goldfish trilogy. The first book was an Amazon Best Seller entitled, What's Your Purple Goldfish. Purple focused on customers. The second book, What's Your Green Goldfish focused on employees. The trilogy of books are based on crowdsourcing projects of over 2,200 examples.

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