Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
What to Say and How to Say It: 72 Courageous Conversations for the Workplace

What to Say and How to Say It: 72 Courageous Conversations for the Workplace

William and Carolyn Hines

Paperback

Business GeneralGeneral ParentingSelf-Help

Publisher Price: $12.95

ISBN10: 1450212670
ISBN13: 9781450212670
Publisher: Authorhouse
Published: Apr 8 2010
Pages: 96
Weight: 0.33
Height: 0.23 Width: 6.00 Depth: 9.00
Language: English
All of us struggle at times with finding the right words to say to an employee, a friend, a spouse, or a neighbor. We tend to be timid and hide our true feelings because we are not sure how to respond. What to Say and How to Say It provides us with a guide or road map on how to handle difficult situations and do so in a most professional manner. It's a proven fact that the best communicators are not the best talkers; they are the best listeners. What to Say and How to Say It-based on the compelling research supporting emotional intelligence and the work of Daniel Goleman, author of Emotional Intelligence and Social Intelligence-gives specific prompts or language helpful for entering, engaging in, and exiting courageous conversations. Courageous conversations are those discussions we all need to have, oftentimes with people we care about, don't care about, or need to care about. These are the conversations that will help us make it through difficult times, get over hurdles that are blocking relationship building, and improve living and working conditions for everyone involved. Skills in courageous conversations help to build emotional intelligence.

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