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Unreasonable Hospitality: The Field Guide
Paperback
Series: The Unreasonable Hospitality Collection
Publisher Price: $29.00
Publisher: Optimism Press
Published: Apr 28 2026
Pages: 320
Weight: 1.70
Height: 1.10 Width: 6.00 Depth: 9.10
Language: English
- Developing a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and center
- Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide--meant to be marked up and discussed--will have you feeling like a kid about to crack open a new coloring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do--for yourself, the people you work with, and the people you serve.
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