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Thinking of... People-centric Process Management? Ask the Smart Questions
Paperback
ISBN13: 9781907453007
Publisher: Smart Questions
Published: Feb 15 2010
Pages: 168
Weight: 0.54
Height: 0.36 Width: 6.14 Depth: 9.21
Language: English
Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the outside-in or the customer's point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.
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