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The Great Customer Service on the Telephone
Paperback
Series: Worksmart Series
ISBN13: 9780814477953
Publisher: Amacom
Published: Nov 26 1992
Pages: 96
Weight: 0.45
Height: 0.30 Width: 6.80 Depth: 9.70
Language: English
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those endless calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
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