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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual

The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual

Paperback

Series: 105 Lessons Missing from the Associate Training Manual, Book 1

ManagementHumorSelf-Help

ISBN10: 0692688048
ISBN13: 9780692688045
Publisher: Whitaker House
Published: Apr 6 2016
Pages: 168
Weight: 0.41
Height: 0.39 Width: 5.00 Depth: 8.00
Language: English
The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.

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