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The Basics of Performance Measurement
Paperback
ISBN13: 9781439802496
Publisher: Productivity Press
Published: Jun 1 2009
Pages: 102
Weight: 0.40
Height: 0.30 Width: 5.90 Depth: 8.90
Language: English
Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book's continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.
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