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Strategic Management of Professional Service Firms: Theory and Practice

Strategic Management of Professional Service Firms: Theory and Practice

Paperback

Management

ISBN10: 3642423582
ISBN13: 9783642423581
Publisher: Springer
Published: Oct 11 2014
Pages: 208
Weight: 0.72
Height: 0.48 Width: 6.14 Depth: 9.21
Language: English

Part i: professional service firms.- 1. the world of professional service firms.- 2. the business of professional service firms.- 3. the subsectors of professional service firms.- part ii: management of strategic resources.- 1. quality management.- 2. knowledge management and innovation.- 3. marketing and relationship management.- part iii: management of professionals.- 1. human resource management in professional service firms.- 2. professional service firms as high performance work systems.- 3. work-life balance in professional service firms.- 4.the alumni network.- part iv: management of strategic development.- 1. strategic development of professional service firms.- 2. networking as a strategy for small and medium professional service firms.- 3. surviving crises - crisis management.- 4. archetype change towards management.

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