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Por qué los clientes nos dejan: Y cómo hacer que regresen
Paperback
ISBN13: 9781607389033
Publisher: Taller del Exito
Published: Aug 1 2024
Pages: 216
Weight: 0.65
Height: 0.49 Width: 6.00 Depth: 9.00
Language: Spanish
Recientemente, Forbes dijo de Por qué los clientes nos dejan: Es uno de los 7 libros de negocios que los empresarios deben leer!.
Desde inspeccionar en exceso y restringir el acceso a personas reales, hasta enviar a sus valiosos clientes al correo de voz, exigirles una compra para usar su baño y simplemente decir no con demasiada frecuencia, las empresas de hoy están creando polÃticas que dejan a sus clientes frustrados, y los clientes frustrados no se quedan!
Descubre las 24 razones por las que tu clientela te cambia por tus competidores y cómo recuperarla. En Por qué los clientes nos dejan, este popular orador de marketing y de experiencia en el cliente presenta argumentos convincentes como diferenciadores financiables en una era de amplias opciones de mercado.
Si te has cansado de hacer girar tus ruedas y ver a los clientes irse sin previo aviso, este libro te mostrará cómo fomentar interacciones genuinas a través de video, en lugar de buscar momentos únicos. -Forbes
En el libro, David explora y articula la nueva e inquietante dinámica que ha surgido de las opciones fáciles de encontrar, a un solo clic y al alcance de tu mano: Nos hemos convertido en un mundo de clientes impacientes, intolerantes y exigentes, y avanzamos rápidamente si nos molestan de alguna manera. No culpes a los millennials! Hemos visto al enemigo, y somos todos nosotros.
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