Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Recruitment and Retention: A Contact Centre Practical Guide

Recruitment and Retention: A Contact Centre Practical Guide

Gow, Kenny

Paperback

Management

ISBN13: 9798334757387
Publisher: Independently Published
Published: Aug 1 2024
Pages: 112
Weight: 0.35
Height: 0.23 Width: 6.00 Depth: 9.00
Language: English
It has never been more challenging to attract capable and enthusiastic candidates to contact centre CSA roles in the UK. Lockdown for Covid totally changed the landscape for all employers and it's clear that businesses are having to work increasingly hard to encourage suitable applicants to consider a career within call-handling or chat related customer service focussed organisations.

Recruitment and Retention documents the efforts made over an eighteen month period by one UK based contact centre business to learn what's changed, plan adjustments across all relevant business functions and devise a series of updated recruitment, training and operational activities designed to meet the evolved requirements of the 2024 job hunter.

What worked and what definitely did not? What should you consider doing to make your recruitment and management practices fit for purpose in the mid 2020's ? It's all here in this concise and informative manual.

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