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Réussir sa relation client
Paperback
Series: 100% Pratique Entreprise
ISBN13: 9782100549849
Publisher: Dunod
Published: Oct 20 2010
Pages: 160
Weight: 0.46
Height: 0.36 Width: 5.83 Depth: 8.27
Language: French
Ce livre aide le lecteur à mettre en place une relation client efficace.
Structure commune dans les chapitres des ouvrages de la collection 100% pratique entreprise
I - Mise en situation
II - Questions clés
II - Résolution théorique et méthodologique, exemples
III - Application: court cas pratique et quizz
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