Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Quality Health Care: A Guide to Developing and Using Indicators

Quality Health Care: A Guide to Developing and Using Indicators

Lloyd, Robert

Paperback

Health GeneralMedical Reference

ISBN10: 1284023079
ISBN13: 9781284023077
Publisher: Jones & Bartlett Pub Inc
Published: Sep 1 2017
Pages: 368
Weight: 1.35
Height: 0.90 Width: 7.00 Depth: 8.90
Language: English
Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn how to select and define indicators to collect data and how to organize data into a dashboard that can provide feedback on progress toward quality measurement. Finally, this book explores how to analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can be applied to clinical as well as operational aspects of healthcare delivery. Written by an internationally-recognized expert in the field of quality management Helps students understand how to plan and implement a successful quality measurement program in a healthcare facility - not only how to measure but what to measure Shows students how to remove the subjective nature of quality and provide statistical models and management protocols for measuring and evaluating health care provider performance through every phase of care and service Presents an overview of the context for quality measurement, the forces influencing the demand for quality reform, how to listen to the voice of the customer, and the characteristics of quality that customers value most (c) 2019 368 pages

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