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Managing Electronic Services: A Public Sector Perspective
Paperback
Series: Practitioner
ISBN13: 9781852332815
Publisher: Springer
Published: Jun 26 2000
Pages: 238
Weight: 0.91
Height: 0.64 Width: 6.10 Depth: 9.16
Language: English
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
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