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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Hardcover
ISBN13: 9780749459529
Publisher: Kogan Page
Published: Sep 28 2010
Pages: 272
Weight: 1.35
Height: 0.90 Width: 6.16 Depth: 9.62
Language: English
Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.
The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.
Further free resources to accompany this book, including podcasts by the authors, can be accessed at http: //www.managingconflictatwork.com/.
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