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Management by Measurement: Designing Key Indicators and Performance Measurement Systems
Hardcover
Business GeneralManagementTechnology & Engineering
ISBN13: 9783540732112
Publisher: Springer Nature
Published: Aug 8 2007
Pages: 242
Weight: 1.18
Height: 0.63 Width: 6.14 Depth: 9.21
Language: English
A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep normative effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that magic rules to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.
1 different editions
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Management by Measurement: Designing Key Indicators and Performance Measurement Systems
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