Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work

Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work

Crawley, John
Graham, Katherine

Paperback

Series: People Skills for Professionals

Business GeneralManagement

ISBN10: 1857883152
ISBN13: 9781857883152
Publisher: John Murray Business
Published: Jun 6 2002
Pages: 242
Weight: 1.00
Height: 0.82 Width: 7.50 Depth: 9.14
Language: English
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling.

Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's conflict zone, and outlines the qualities needed to be a mediating manager.

Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are losing it. They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers.

Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.

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