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The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home
Paperback
Publisher Price: $24.99
ISBN13: 9780865715158
Publisher: New Society Publishers
Published: May 20 2004
Pages: 208
Weight: 0.70
Height: 0.56 Width: 6.32 Depth: 8.98
Language: English
All you need to understand the dynamics of conflict -- and the joy of resolution
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the drama triangle of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
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