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Handling Difficult People: What to Do When People Try to Push Your Buttons
Paperback
ISBN13: 9781404175679
Publisher: Thomas Nelson
Published: Apr 19 2009
Pages: 132
Weight: 0.30
Height: 0.40 Width: 5.00 Depth: 7.80
Language: English
Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes button pushers act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with crazy-makers on a brand new level.
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