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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Paperback
Publisher Price: $17.95
ISBN13: 9781590794890
Publisher: Select Books (NY)
Published: Apr 9 2019
Pages: 192
Weight: 0.70
Height: 0.40 Width: 9.90 Depth: 9.30
Language: English
Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant
Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach
Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers
Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections
Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers
Restaurateur Traci Des Jardins on building a narcissism-free hospitality culture
Legendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here.
2 different editions
Also available
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Solomon, Micah
Audio Book
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Solomon, Micah
Audio Book
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