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Moral Und Künstliche Intelligenz Im Marketing
Paperback
Series: Beiträge Zur Empirischen Marketing- Und Vertriebsforschung
Business GeneralMarketingGeneral Computers
ISBN13: 9783658447922
Publisher: Springer Gabler
Published: May 23 2024
Pages: 192
Weight: 0.56
Height: 0.44 Width: 5.83 Depth: 8.27
Language: German
Konsumentendaten lassen sich zunehmend effektiv mit künstlicher Intelligenz (KI) kombinieren, um die Online Journey kalkuliert zu beeinflussen. Dieses Buch befasst sich anhand dreier Forschungsarbeiten mit den Fragen wann Marketing-KI Konsumentenentscheidungen vielmehr manipuliert als bereichert und wie Marketing-KI infolgedessen moralischer gestaltet werden kann. Die erste Forschungsarbeit untersucht, inwieweit Manipulationswahrnehmungen vom Menschenbild des Konsumenten abhängen. Hierfür werden zwei Studien mit 1.151 Teilnehmern durchgeführt. Daran anknüpfend stellt sich die Frage, ob Manager Konsumentenbilder auf opportunistische Weise instrumentalisieren, um Marketingaktivitäten zu legitimieren. Die zweite Forschungsarbeit kombiniert daher Methoden der Ökonometrie und des Natural Language Processing, um Menschenbilder von Managern aus Textdaten (33.407 Earnings Call Transkripte) zu analysieren. Die dritte Forschungsarbeit möchte Marketing-KI moralischer gestalten. Hierfür werden neuronale Netze mithilfe psychografischer Daten von 762 Teilnehmern trainiert, um faire personalisierte Preise anzubieten und Reaktionen mittels Laborexperiment (203 Probanden) zu untersuchen.
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