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Mass Customization und CRM-Systeme
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ISBN10: 3656189293
ISBN13: 9783656189299
Publisher: Grin Verlag
Published: May 13 2012
Pages: 28
Weight: 0.11
Height: 0.07 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783656189299
Publisher: Grin Verlag
Published: May 13 2012
Pages: 28
Weight: 0.11
Height: 0.07 Width: 5.83 Depth: 8.27
Language: German
Studienarbeit aus dem Jahr 2012 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,3, AKAD University, ehem. AKAD Fachhochschule Stuttgart (Wirtschaftsinformatik), Veranstaltung: CRM-Systeme, Sprache: Deutsch, Abstract: In einer Umfrage des Magazins CIO wurde die Frage gestellt, wie die industrielle Produktion in 20 Jahren aussehen wird. Auf diese Frage antworteten 63 von 100 der befragten Marktinsider, dass sich die individualisierte Massenfertigung (Mass Customization) durchsetzen wird. Dies kann mit den sich wandelnden Kundenbedürfnissen begründet werden. Der Kunde wünscht schon heute keine Produkte mehr, die den durchschnittlichen Kundenbedürfnissen genügen, sondern viel mehr Produkte, die gemä seinen Bedürfnissen und Anforderungen angepasst werden können. Durch diese individualisierbaren Produkte kann eine sehr hohe Kundenbindung und -loyalität zu einem Unternehmen entstehen. Zur Umsetzung von Mass Customization und zur Berücksichtigung der Kundenwünsche benötigt ein Unternehmen eine Software, die diese flexiblen Möglichkeiten bietet. Dies kann durch ein CRM-System ermöglicht werden. Aus diesem Grund beschäftigt sich dieses Assignment mit Mass Customiza-tion in Verbindung mit CRM-Systemen. Des Weiteren wird auf die Unterschiede von Kundenloyalität und Kundenbindung näher eingegangen. Abschlie end werden typische Erfolge und Misserfolge von CRM-Systemen näher beleuchtet.
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