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Handling Customer Disconfirmations: A Model of the Service Provider's Response Process
Paperback
Series: Fokus Dienstleistungsmarketing
Investing & FinanceManagementMarketing
ISBN13: 9783824463336
Publisher: Deutscher Universitatsverlag
Published: Jul 15 1996
Pages: 211
Weight: 0.63
Height: 0.50 Width: 5.83 Depth: 8.27
Language: German
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