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Customer Care Center Professionell Managen: Strategien -- Erfolgsfaktoren -- Praxisbeispiele
Paperback
ISBN13: 9783322889324
Publisher: Gabler Verlag
Published: Mar 26 2012
Pages: 275
Weight: 0.83
Height: 0.59 Width: 6.00 Depth: 9.00
Language: German
- professionelles Personalmanagement und
- moderne Technik die Effizienz im Management von Kundenbeziehungen deutlich steigern lässt. Ausgewählte Beispiele aus Industrie- und Dienstleistungsunternehmen - darunter die Gebühreneinzugszentrale GEZ, Randstad Deutschland und SDZ Druck und Medien - illustrieren anschaulich, wie die Strategien in der Praxis funktionieren. Eine Gewinn bringende Lektüre für alle, die ihr Customer Care Center fit für das 21. Jahrhundert machen wollen!
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