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From Tech Support to Tech Empathy: Mastering Communication That Works
Paperback
Publisher: Independently Published
Published: Mar 14 2025
Pages: 86
Weight: 0.22
Height: 0.18 Width: 5.25 Depth: 8.00
Language: English
This book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.
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