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Quelque Chose Me Dérange: Apaiser et Façonner vos Conversations Professionnelles Difficiles
Paperback
Publisher: Iconda Publishing
Published: Sep 10 2024
Pages: 250
Weight: 1.00
Height: 0.68 Width: 6.00 Depth: 9.00
Language: French
Quelque Chose Me Dérange offre une nouvelle perspective sur les conversations professionnelles difficiles, vous aidant à naviguer dans leur complexité avec compréhension et sérénité. À l'aide d'une terminologie simple, illustrée magnifiquement par le troll émotionnel de Philippe Tur, le livre explique comment conduire un échange franc - la clé de la résolution d'une conversation difficile.
Quelque Chose Me Dérange est le fruit des nombreuses années d'expérience d'Andy dans l'industrie, dans des rôles de contributeur et de leader, et comme coach et formateur de professionnels issus de différentes entreprises, pays et cultures. Il s'appuie sur la théorie et les meilleures pratiques d'un éventail particulièrement large de sources. En outre, l'annexe fournit un ensemble unique d'exercices et d'exemples établis sur 12 scènes de films, vous permettant de vous entraîner en toute sécurité en écrivant ou en jouant des improvisations de ces scènes, individuellement ou en groupe.
Quelque Chose Me Dérange donne des lignes directrices et des conseils pour chacune des quatre positions principales d'un échange franc - en faisant une pause, en demandant, en écoutant et en expliquant - en vous apprenant ce qu'il faut faire ensuite dans presque toutes les circonstances. En outre, en acceptant que vous ne puissiez pas mener toutes les conversations professionnelles difficiles à une conclusion satisfaisante, il aborde la possibilité d'un échec et ce qu'il faut faire quand cela arrive. Compte tenu de la nature imprévisible des conversations difficiles, c'est ce qu'il vous faut !
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