Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Employees First, Customers Second: Turning Conventional Management Upside Down

Employees First, Customers Second: Turning Conventional Management Upside Down

Nayar, Vineet

Hardcover

Business GeneralManagement

Publisher Price: $35.00

ISBN10: 1422139069
ISBN13: 9781422139066
Publisher: Harvard Business Review Pr
Published: Jun 8 2010
Pages: 208
Weight: 0.78
Height: 0.76 Width: 6.00 Depth: 8.62
Language: English
MORE THAN 100,000 COPIES SOLD

One small idea can ignite a revolution just as a single matchstick can start a fire.

One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant.

In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.

By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.

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