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Exploring Service Productivity: Studies in the German Airport Industry

Exploring Service Productivity: Studies in the German Airport Industry

Paperback

Series: Markt- Und Unternehmensentwicklung Markets and Organisations

Business GeneralInvesting & FinanceManagement

ISBN10: 3658230355
ISBN13: 9783658230357
Publisher: Springer Gabler
Published: Jul 26 2018
Pages: 344
Weight: 0.97
Height: 0.76 Width: 5.83 Depth: 8.27
Language: English
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

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Management