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An Education in Service Management: A guide to building a successful service management career and delivering organisational success
Hardcover
Business GeneralManagementGeneral Computers
ISBN13: 9781787785618
Publisher: Itgp
Published: Dec 7 2023
Pages: 278
Weight: 1.04
Height: 0.88 Width: 5.50 Depth: 8.50
Language: English
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
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