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Designing Service Excellence: People and Technology
Paperback
ManagementTechnology & EngineeringGeneral Political Science
ISBN13: 9780367783747
Publisher: Crc Pr Inc
Published: Mar 31 2021
Pages: 194
Weight: 0.62
Height: 0.42 Width: 6.14 Depth: 9.21
Language: English
The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
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