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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Do dissatisfied employees display organizational citizenship behavior?

Do dissatisfied employees display organizational citizenship behavior?

Dey, Arunava

Paperback

Management

ISBN10: 3668993572
ISBN13: 9783668993570
Publisher: Grin Verlag
Published: Oct 29 2019
Pages: 20
Weight: 0.08
Height: 0.05 Width: 5.83 Depth: 8.27
Language: English
Literature Review from the year 2018 in the subject Leadership and Human Resources - Miscellaneous, grade: B, language: English, abstract: This conceptual paper aims to explore whether dissatisfied non sales employees of life insurance industry in India would display Organizational Citizenship behavior. The paper investigates the moderating effect of Organizational Commitment on EVLN Model: Exit, voice, Loyalty and Neglect as a response to job dissatisfaction leading to OCB. The research pertaining to life insurance is scant. Further, previous studies have not examined whether or not dissatisfied non sales employees of life insurance industry would display OCB. The present study is an attempt to understand the same. If the organization identifies the dissatisfied employees and addresses their grievances then those employees responding to Voice and Loyalty option of EVLN Model would not only be retained with the organization but also are likely to display OCB. OCB enhances positive vibe, cohesiveness and bonding among the team members in the work place resulting into diminished conflicts and enhanced productivity.

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