Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Delivering Public Services That Work - Volume One: Systems Thinking in the Public Sector: Case Studies

Delivering Public Services That Work - Volume One: Systems Thinking in the Public Sector: Case Studies

Middleton, Peter
Seddon, John

Paperback

Series: Systems Thinking in the Public Sector: Case Studies

Business GeneralManagement

ISBN10: 095626316X
ISBN13: 9780956263162
Publisher: Triarchy Press Ltd
Published: Sep 3 2010
Pages: 132
Weight: 0.41
Height: 0.28 Width: 6.00 Depth: 9.00
Language: English
In his acclaimed 2008 book Systems Thinking in the Public Sector, John Seddon blew the whistle on public sector 'reform' and the flawed gospel of quasi-markets, competition, targets and inspection. He showed how thousands of people in the UK and elsewhere had been engaged at a cost of millions of pounds, to impose and enforce targets that simply made things worse ...Those people are still there - from the Audit Commission down - and the quasi-market model is still creating waste, driving up costs, damaging services and destroying morale.Now a new book spells out the alternative. Delivering Public Services that Work brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that are using Systems Thinking to bring about rapid and extraordinary change. These Case Studies show: *How they did it, step by step. *How they overcame initial resistance and hostility from staff. *How they rolled-in (rather than rolled-out) the programme across other departments/services. *The astonishing results that have been achieved. *The unexpected benefits that can accrue (a 44% drop in staff illness in one case).

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