Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Ross Mlir Sphr, Kirsten E.

Paperback

Business GeneralManagement

ISBN10: 1478722835
ISBN13: 9781478722830
Publisher: Outskirts Pr
Published: Oct 26 2013
Pages: 248
Weight: 0.81
Height: 0.56 Width: 6.00 Depth: 9.00
Language: English
Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee's focus away from where it should be, on your customers and business mission. As a leader, you can create a culture that is aligned with your mission and free of drama. Defeat the Drama! empowers you to do exactly that, with practical, inspiring steps to build a mission-focused team. If you're ready to take your business to the next level, and create a service-oriented culture, Defeat the Drama! is the dynamic, supportive tool you've been looking for. Kirsten's ability to clearly and quickly identify roadblocks to success...has made a powerful difference for McKinley. She is an expert at guiding leaders through the most difficult and pervasive challenges. Karen Andrews, Chief Administrative Officer, McKinley and Assoc., Inc.

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