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Customer Management Excellence
Hardcover
ISBN13: 9780470848531
Publisher: John Wiley & Sons
Published: Nov 22 2002
Pages: 224
Weight: 1.05
Height: 1.00 Width: 6.00 Depth: 9.00
Language: English
Vor drei Jahren hat Quest Media den National Customer Service Award ins Leben gerufen. Die Philosophie hinter dieser Auszeichnung war, Unternehmen zu untersuchen, zu erkennen und zu belohnen, die die Grenzen des Customer Management neu definiert haben.
Dieses Buch basiert auf den Forschungsergebnissen von Quest Media und spiegelt die aktuellen Einstellungen und Gedanken der modernen Spitzenreiter im Customer Management Bereich wider.
Die Autoren stellen anerkannte Denkprozesse in Frage und geben realistische Zeitrahmen vor zur Implementierung innovativer Ideen, mit deren Hilfe das Customer Management von morgen geschaffen werden kann.
Customer Management Excellence - Dieses Buch vermittelt Ihnen alles, was Sie über erstklassiges Customer Management wissen müssen.
Mit einer Fülle von Fallstudien und Beispielen von Unternehmen, die für ihre innovativen Customer Management Methoden ausgezeichnet wurden.
Mit einem Glossar und Checklisten. Sie helfen dem Leser seinen Fortschritt bei der Implementierung erfolgreicher Customer Management Verfahren zu überwachen.
Geschrieben vom Herausgeber des Magazins 'Customer Management'.
Customer Management Excellence - Das ultimative Handbuch für alle, die im 21. Jahrhundert erfolgreich sein wollen.
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