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Communicating Change: Winning Employee Support for New Business Goals
Hardcover
ISBN13: 9780070364523
Publisher: McGraw-Hill Companies
Published: Jan 22 1994
Pages: 252
Weight: 1.30
Height: 0.94 Width: 6.25 Depth: 9.31
Language: English
When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
- Conveying the message through supervisors
- Communicating face-to-face
- Making the changes relevant to each work area
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.
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