Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Cases in Operations Management: Building Customer Value Through World-Class Operations

Cases in Operations Management: Building Customer Value Through World-Class Operations

Klassen, Robert D.
Menor, Larry J.

Paperback

Series: Ivey Casebook

Business GeneralManagement

ISBN10: 1412913713
ISBN13: 9781412913713
Publisher: Sage Publications, Inc
Published: Jul 15 2005
Pages: 440
Weight: 1.61
Height: 0.90 Width: 7.40 Depth: 9.20
Language: English
Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.

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