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Basiswissen Konfliktmanagement
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ISBN10: 3749486379
ISBN13: 9783749486373
Publisher: Bod - Books on Demand
Published: Dec 30 2019
Pages: 54
Weight: 0.17
Height: 0.11 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783749486373
Publisher: Bod - Books on Demand
Published: Dec 30 2019
Pages: 54
Weight: 0.17
Height: 0.11 Width: 5.83 Depth: 8.27
Language: German
Dieses Buch fasst kompakt Hintergrundwissen zu Konflikten und Konfliktmanagement zusammen. Es gliedert sich wie folgt: Kapitel 1: Einführung Kapitel 2: Definition von Konflikt Kapitel 3: Abgrenzung gegenüber anderen zwischenmenschlichen Spannungen Kapitel 4: Einteilung von Konflikten Kapitel 5: Konfliktursachen Kapitel 6: Eskalationsstufen eines Konflikts Kapitel 7: Symptome eines Konflikts Kapitel 8: Konfliktsignale eines verdeckten Konflikts Kapitel 9: Konfliktstile Kapitel 10: Dos und Don'ts im Konfliktmanagement Kapitel 11: Hilfreiche Kommunikation zur Konfliktlösung Kapitel 12: Grundlagen der Mediation Kapitel 13: Schlusswort
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