Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The ABCs of Customer Service

The ABCs of Customer Service

North, Poppy

Paperback

Series: Cribside Careers

Concepts

Currently unavailable to order

ISBN13: 9798185774984
Publisher: Independently Published
Pages: 30
Weight: 0.21
Height: 0.08 Width: 8.50 Depth: 8.50
Language: English
From A to Z, this playful alphabet book turns the world of customer service into a story kids can enjoy and grown-ups will instantly recognize.

Each letter introduces a core concept of the customer service experience, from Average Handle Time and Backlogs to Year End Reviews. With simple language, witty nods to call center realities, and charming takes on everything from Hold Music and Queue management to Escalations and the ever-elusive NPS score, it is a fast, fun read that doubles as a surprisingly accurate tour of life on the front lines of customer support.

Perfect as a gift for call center professionals, support team leaders, and anyone who has ever put a customer on hold, this is an ABCs book with just enough truth to make you laugh.

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