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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
The 97% Factor: Driving Success Beyond the Data-Paved 3% That Management Can Measure; 10 Principles of No Fail Leadership

The 97% Factor: Driving Success Beyond the Data-Paved 3% That Management Can Measure; 10 Principles of No Fail Leadership

Paperback

Management

ISBN10: 1479306312
ISBN13: 9781479306312
Publisher: Createspace
Published: Jun 7 2014
Pages: 370
Weight: 1.09
Height: 0.77 Width: 5.98 Depth: 9.02
Language: English
The 97% Factor moves leaders in business and other institutions off well-traveled, data-paved roads of process and performance improvement into the richer territory beyond the Pavement Ends sign. None other than Dr. W. Edwards Deming, the father of the whole data-driven quality movement, warned:

The 3% we can measure misses the 97% that matters.

The 3% misses the devastating effects of problems without solutions, implementations that bog down, projects that languish and die, broken promises to customers and each other, and all the other hard-to-quantify human factors that leave everyone scrambling for sanity, survival, and leadership. Here in 97% Territory lie the big gains, awaiting discovery. And here also are:

The 10 principles of No Fail Leadership

Delivering business results that matter where results matter most.

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Management