Sign-In
Cart
Service Design: From Insight to Implementation
Paperback
General ComputersIndustrial Design
ISBN13: 9781959029335
Publisher: Rosenfeld Media
Published: Oct 21 2025
Pages: 296
Weight: 1.20
Height: 0.80 Width: 5.90 Depth: 8.90
Language: English
Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice's evolution and broadened impact in the business world. You'll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of service design across service ecosystems.
This book is a practical and theoretical guide to service design for professionals across disciplines-including interaction, user experience, product, circular, systems, and human-centered design, as well as business strategists, managers, and change agents. It's particularly useful for designers, strategists, managers, and educators.
Takeaways
If you're new to service design, this book will help you:
- Uncover the true meaning of service design.
- Learn how services differ from products.
- Prototype and measure services and journeys.
- Make the case for return on investment to an organization with service design and deploy it in a business setting.
- Show how to design with people, not for them.
- Understand how to work across time and multiple touchpoints.
- Understand the upcoming challenges facing service design.
Also from
Løvlie, Lavrans
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Reason, Ben
Løvlie, Lavrans
Brand Flu, Melvin
Hardcover
Also in
Industrial Design
Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
Torres, Teresa
Paperback
How to Draw: Drawing and Sketching Objects and Environments from Your Imagination
Robertson, Scott
Bertling, Thomas
Paperback
Escaping the Build Trap: How Effective Product Management Creates Real Value
Perri, Melissa
Paperback
A Dream in Red - Ferrari by Maggi & Maggi: A Photographic Journey Through the Finest Cars Ever Made
Codling, Stuart
Hardcover
How to Render: The Fundamentals of Light, Shadow and Reflectivity
Robertson, Scott
Bertling, Thomas
Paperback
Universal Principles of Design, Updated and Expanded Third Edition: 200 Ways to Increase Appeal, Enhance Usability, Influence Perception, and Make Bet
Holden, Kritina
Butler, Jill
Lidwell, William
Paperback
The Design Thinking Toolbox: A Guide to Mastering the Most Popular and Valuable Innovation Methods
Link, Patrick
Lewrick, Michael
Leifer, Larry
Paperback
How to Draw: Drawing and Sketching Objects and Environments from Your Imagination
Bertling, Thomas
Robertson, Scott
Hardcover
Eventually Everything Connects: Mid-Century Modern Design in the Us
Blauvelt, Andrew Satake
Bartal, Bridget
Hardcover
The Art of the Fold: How to Make Innovative Books and Paper Structures (Learn Paper Craft & Bookbinding from Influential Bookmaker & Artist Hedi Kyle)
Warchol, Ulla
Kyle, Hedi
Hardcover
101 Things I Learned(r) in Product Design School
Frederick, Matthew
Jang, Sung
Thaler, Martin
Hardcover
Handcrafted Bicycles: Builders, Frame Design, and Inspiration
Jablonka, David
Elliott, Christine
Hardcover
Speculative Everything, with a New Preface by the Authors: Design, Fiction, and Social Dreaming
Raby, Fiona
Dunne, Anthony
Paperback
The Future of Storytelling: How Immersive Experiences Are Transforming Our World
Melcher, Charles
Hardcover
Platform Engineering: A Guide for Technical, Product, and People Leaders
Nowland, Ian
Fournier, Camille
Paperback
How to Draw Sci-Fi Fantasy Mecha: Spaceships, Airplanes, Cars, Submarines and More!
Yoshimura, Shin
Somemori, Kenichi
Paperback
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
Kuang, Cliff
Fabricant, Robert
Paperback
Not Here, Not Now: Speculative Thought, Impossibility, and the Design Imagination
Raby, Fiona
Dunne, Anthony
Hardcover
Package Design Workbook: The Art and Science of Successful Packaging
Dupuis, Steven
Silva, John
Paperback
Make: The Complete Guide to Tinkercad: 17 Projects to Start Designing and Printing in the 3D World
Cline, Lydia Sloan
Paperback
Fusion 360 for Makers: Design Your Own Digital Models for 3D Printing and CNC Fabrication
Cline, Lydia Sloan
Paperback
The Practical Guide to Experience Design: A Guidebook for Passionate, Curious, and Intentional People who Enjoy Designing for Humans
Thomas, Shannon E.
Paperback
The Zombie Apocalypse Guide to 3D printing: Designing and printing practical objects
Smyth, Clifford T.
Paperback
Farmall Century: 1923-2023: The Evolution of Red Tractors and Crawlers in the Golden Age of International Harvester
Klancher, Lee
Hardcover
Universal Methods of Ethical Design: 100 Ways to Become More Ethically Aware, Responsible, and Active in Your Design Work
Chivukula, Sai Shruthi
Gray, Colin
Hardcover
Arne Jacobsen: Furniture, Lighting, Textile Design and Architectural Renovations, 1925-1971
Lund-Larsen, Henrik
Dickson, Thomas
Hardcover
How to Render: The Fundamentals of Light, Shadow and Reflectivity
Robertson, Scott
Bertling, Thomas
Hardcover
Architectural Pottery: Ceramics for a Modern Landscape
Chavkin, Daniel
Head, Jeffrey
Lauria, Jo
Hardcover
The Jobs to Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs
Kalbach, Jim
Paperback
Universal Principles of Storytelling for Designers: 100 Key Concepts for Bringing Good Ideas to Life
Sandler, Lyle H.
Hardcover
The User Experience Team of One: A Research and Design Survival Guide
Buley, Leah
Natoli, Joe
Paperback
Red Combines 1915-2020: The Authoritative Guide to International Harvester and Case Ih Combines and Harvesting Equipment
Updike, Kenneth
Klancher, Lee
Salzman, Gerry
Hardcover
Stop Wasting Research: Maximize the Product Impact of Your Organization's Customer Insights
Burghardt, Jake
Paperback
Getting Started with 3D Printing: A Hands-On Guide to the Hardware, Software, and Services That Make the 3D Printing Ecosystem
Kloski, Nick
Kloski, Liza Wallach
Paperback
The Customer-Driven Playbook: Converting Customer Feedback Into Successful Products
Lowdermilk, Travis
Rich, Jessica
Paperback
An Industrial Design Guide Vol. 01: Understanding the science of Product Design.
Songwe, Neville, Jr.
Andrisani, Carmen
Hardcover
Illuminating Stained Glass: Creativity, Conservation and Craft at Barley Studio
Whittaker, Helen
MacDonald, Juliette
Barley, Keith
Hardcover
Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams
Eriksson, Martin
Walkingshaw, Nate
Banfield, Richard
Paperback
Org Design for Design Orgs: Building and Managing In-House Design Teams
Merholz, Peter
Skinner, Kristin
Paperback
Japanese ceramics: From Raku to Kutani: A journey through the world of Japanese pottery
Candahashi, Hermann
Paperback
Big Things are Coming. What's next for product design in the era of AI and automation.
Fritz, Stephen
Hardcover
A Designer's Research Manual, 2nd Edition, Updated and Expanded: Succeed in Design by Knowing Your Clients and Understanding What They Really Need
Visocky O'Grady, Jenn
Visocky O'Grady, Ken
Paperback
Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
Martin, Bella
Hanington, Bruce
Paperback
Product Design Process: The manual for Digital Product Design and Product Management
Franco, Tiago
Costa, Beatriz
Paperback
The Industrial Design Reference & Specification Book: Everything Industrial Designers Need to Know Every Day
Zaksenberg, Isaac
Cuffaro, Dan
Paperback
Orchestrating Experiences: Collaborative Design for Complexity
Risdon, Chris
Quattlebaum, Patrick
Paperback
Japanese ceramics: From Raku to Kutani: A journey through the world of Japanese pottery
Candahashi, Hermann
Hardcover
Heuer Chronographs: Fascination of Timekeepers and Motor Sports 1960-80s
Haslinger, Arno Michael
Hardcover
How to Build and Operate a Sawmill: With Three Loose Charts of Sawmill Lay-Outs
Shertzer, Leonard L.
Paperback
Patent Drawing Rules: Patent Drawing Rules of the United States Patent and Trademark Office and the World Intellectual Property Organization
Henderson, Murray H.
Paperback